Job Description

The IT Desktop Support is responsible for the support of the IT desktop infrastructure across the whole of Sky News Arabia. You will be responsible for supporting both traditional MS office desktop applications, hardware and devices. Additionally you will be required to support more bespoke broadcast focused applications. You will be working in a highly pressured 24 hour news environment where the requirements and level of support will be varied and challenging.

Key Responsibilities

• Assisting in the maintenance of network servers, printers, IT equipment and systems.
• Handling problems through to resolution.
• Resolving complaints and similar issues and acts to resolve customer support problems in a timely manner.
• Ensuring adequate levels of support coverage including scheduling staff coverage, rotating work schedules, etc.
• Interacting with other support groups to resolve problems, formulate plans and schedules and modify processes.
• Ensuring appropriate data management and security standards and procedures and directs the recovery of data as required.
• Providing desktop and server administrative functions including data backups, file recovery, software installation and upgrades, internet/intranet addressing, communications troubleshooting, server configuration and maintenance, etc.
• Installing tests and troubleshooting a full range of hardware and software, end user tools, etc.
• Ability to perform a wide variety of technical support functions within a high stress and Production deadline setting.
• Full technical responsibility for the OS System testing function of a project.
• Investigates OS System exposed violations and potential breaches in security.
• Ability to plan and implement complex installations and to schedule support activities around administrative functions, hardware and software upgrades, etc.
• Apply effective support remedial and problem resolution measures to deal with problems.

Key Skills, Experience and Education

• Active Directory administration.
• Experience supporting Win XP, Vista, 7, Office 2007, Office 2010, Exchange, Hosted mail.
• Experience working with windows based networks ‐ 2003/2008
• Microsoft based certifications such as MCP, MCTS, MCDST, MCSA, MCSE,MCITP
• BA degree in Computer Sciences would be preferred
• Good written and spoken Arabic and English.
• Strong interpersonal skills.
• Minimum of 3 years experience.